1. Who we are and about these terms
1.1 Level Up Masterclasses are operated by The New Ed Company Limited, a private limited company registered in England and Wales. having its registered address at 15 Deanery Road, Crockham Hill, England, TN8 6RE (“Level Up”, “us” or “we”). If you have any questions, you can contact us by email at firstname.lastname@example.org.
1.2 These are the terms and conditions which apply to Level Up Masterclasses and forms an agreement between you and us. We will not file a copy of our agreement with you. These terms and conditions are available in the English language only.
1.3 By booking a Level Up Masterclasses event you accept these terms and conditions. You should read them carefully before making a booking. We recommend you save a copy of them for your future reference.
2. Level Up Masterclasses events
2.1. Participants on a Level Up Masterclasses event should be 18 or over.
2.2. When you submit a booking for a Level Up Masterclasses event you are making an application to us to attend that Level Up Masterclasses event. Our acceptance of your booking will take place when we issue a written confirmation of your booking. Level Up reserves the right to refuse an application for attendance. No verbal or written correspondence will be entered into with unsuccessful applicants although unsuccessful applicants may apply to other selective Level Up Masterclasses.
2.3. In order to get the most from the Level Up Masterclasses event you should ensure you arrive promptly.
2.4. We reserve the right to request that any person leaves a Level Up Masterclasses event if that person’s conduct is unacceptable (in Level Up’s reasonable opinion). No refund of fees or any other costs will be made in these circumstances.
2.5. Level Up will be entitled to change the location and make minor changes to the timing and content of any Level Up Masterclasses event. In the unlikely event we have to replace a tutor, we shall make every effort to ensure the replacement tutor has similar expertise to the one advertised. In addition, it may be necessary for the masterclass tutor to re-arrange a single session at a date mutually convenient for the tutor and LU.
2.6. We will send an email confirmation of your booking to the email address you provide to us shortly after we accept your booking. It is your responsibility to ensure that the email address you provide to us is valid.
2.7. Except as permitted by section 4.2 below, all bookings are non-transferable and must not be resold or passed on for commercial gain. For Level Up Masterclasses online events you must not share, sell or otherwise make available to any other person the link, password or other access details we may provide you to enable you to attend the Level Up Masterclass online event.
2.8. The unauthorised use of photographic and recording equipment is prohibited at Level Up Masterclasses events. You are not permitted to make (or facilitate the making of) any video or audio recordings of any Level Up Masterclasses, or use any photographs, clips or screenshots of any Level Up Masterclasses for commercial purposes, unless expressly permitted by LU. Any materials which may be distributed by or on behalf of LU in connection with any Level Up Masterclass may not be reproduced without our written permission.
3.1. When booking a Level Up Masterclasses event full payment of the fee is required at the time we accept your booking.
3.2. Details of the fees for each Level Up Masterclasses event will be set out on the Level Up Masterclass events website and the booking page. Our prices may change at any time but price changes will not affect bookings that we have confirmed with you.
3.3. Payment can only be made by credit or debit card. Cash or cheques and payment via invoice will not be accepted.
4. Refunds and cancellation
4.1. Masterclasses take place on a specific date, therefore once a purchase is complete we will not be able to refund you where you do not attend or if you cancel your event booking.
4.2. Tickets are can only be transferred once for the same course on another sate. If you are unable to attend and can provide us with notice of your non-attendance 72 hours or more before the Level Up Masterclass, we may be able to change the name on the ticket and choose to have another party attend in your place.
4.3. Level Up may cancel any Level Up Masterclasses event at any time prior to its commencement. Except as set out in clause 4.4 below, Level Up will repay any deposit and fees received from you in respect of the relevant Level Up Masterclasses event. Please note that Level Up will not refund travel or other extra costs for cancelled or rescheduled courses.
4.4. There is no entitlement to a refund where Level Up is forced to cancel part or all of a Level Up Masterclasses event due to reasons beyond our reasonable control. However, refunds may be paid at Level Up’s discretion.
4.5. We regret we cannot offer refunds where we have to change tutors or venues or make other reasonable changes as described in clause 2.6 above.
4.6. From time to time we may offer discounts to particular groups (e.g. previous Level Up Masterclass and Fellowship attendees and large group bookings) or for particular Level Up Masterclasses events. Where a discount is offered in relation to a specific Level Up Masterclass, it may only be redeemed in respect of that event. Discounts must be redeemed on purchase and apply only to standard price tickets. Purchasers will not be partially refunded a discount after their purchase is complete. Discounts are not applicable to bespoke or partnership courses. Other specific or additional terms may apply to discounts (e.g. expiration dates etc.), if so these will be communicated to you at the time of the discount offer.
4.7. You do not benefit from a legal cooling off period for bookings for Level Up Masterclasses events.
5. Feedback and Complaints
5.1. Level Up Masterclasses events are designed to provide an enjoyable and high-quality experience for those attending. At the end of each Level Up Masterclasses event, we will provide an evaluation form, which will offer you the opportunity to provide feedback.
5.2. In the event of a complaint, please make your complaint in writing and send to email@example.com within 7 days of the Level Up Masterclasses event ending. We take any complaint seriously and will aim to investigate and respond as quickly as possible and in any event within 28 days.
6. Our liability to you
6.1. Nothing excludes or limits Level Up’s liability for personal injury, death, fraud or fraudulent misrepresentation due to its negligence. You have certain rights under the law, for example that we will provide the Level Up Masterclasses events with reasonable care and skill. Nothing in these terms will affect these rights.
6.2. Please ensure you take care of your personal possessions as Level Up cannot accept any liability for them unless loss or damage is caused by our negligence.
6.3. Except as stated in section 6.1, we are not responsible for: (i) losses not caused by our breach; (ii) indirect losses which means loss to you which is a side effect of the main loss or damage and where you and we could not have reasonably anticipated that type of loss arising at the time of entering into these terms and condition; (iii) failure to meet any of our obligations where such failure is due to events beyond our control; (iv) any third party platforms on or via which online Level Up Masterclasses are accessed, facilitated or hosted (your access to and use of any such platforms is at your own risk and may be subject to the third party’s own terms and conditions); or (v) any increase in any loss or damage which results from breach by you of any of these terms and conditions or your negligence.
6.4. Except as stated above in this section 6, Level Up’s total liability to you is limited to the fees you have actually paid for the relevant Level Up Masterclasses event and we shall not be liable for any loss of enjoyment or wasted expenditure. Personal arrangements including travel, accommodation or hospitality relating to a Level Up Masterclasses event which have been arranged by you are at your own risk.
6.5. If you have to travel to attend a Level Up Masterclass, you are responsible for your transport to and from a Level Up Masterclasses event.
6.6. You are responsible for other costs not specifically included in the price of the Level Up Masterclasses ticket (such as drinks, snacks and meals not included in the price).
7. Data Protection
8.1. These terms and conditions are a contract between you and us. No other person shall have any right to enforce any of the terms.
8.2. Each of the paragraphs of these terms and conditions operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
8.3. We may revise our terms and conditions from time to time, for example to reflect changes in relevant laws or regulatory requirements or improvements we make to the Level Up Masterclasses events and related services.
8.4. This agreement shall be governed by and construed in accordance with English law and the parties agree that the English courts shall have non-exclusive jurisdiction in relation to this agreement. However if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.
8.5 Level Up shall not be liable for any failure to comply with its obligations where the failure is caused by something outside its reasonable control. Such circumstances shall include, but not be limited to, weather conditions, fire, flood, pandemics, hurricane, strike, industrial dispute, war, hostilities, political unrest, riots, civil commotion, inevitable accidents, supervening legislation or any circumstances amounting to force majeure.
8.6. You acknowledge that:
a. These terms and conditions are an agreement between you and us and no other person shall have any right to enforce any of these terms and conditions;
b. Each of the paragraphs of these terms and conditions operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect;
c. We may revise our terms and conditions from time to time, for example to reflect changes in relevant laws or regulatory requirements or improvements we make to the Level Up Live Events and Masterclasses, and related services; and
d. This agreement shall be governed by and construed in accordance with English law and the parties agree that the English courts shall have non-exclusive jurisdiction in relation to this agreement.